Privacy Policy

We collect personal information that you voluntarily provide to us when you:

• Register on our website
• Place an order
  Subscribe to our newsletter
• Contact us with enquiries
• Participate in promotions or surveys

This information may include:

• Name and contact details (email address, telephone number, delivery address)
• Payment information (processed securely through our payment providers)
  Account login credentials
• Communication preferences
• Purchase history and browsing behaviour on our site

We use your personal information for the following purposes:

• To process and fulfil your orders
• To communicate with you about your orders and account
• To send you marketing communications (where you have opted in)
• To improve our website and customer service
• To comply with legal obligations
• To prevent fraud and maintain security
• To personalise your shopping experience

Under UK GDPR, we process your personal data on the following legal bases:

• Contract: To fulfil our contractual obligations when you place an order
• Consent: For marketing communications where you have given consent
• Legitimate Interests: To improve our services and prevent fraud
• Legal Obligation: To comply with applicable laws and regulations

We may share your personal information with:

• Delivery partners to fulfil your orders
• Payment processors to handle transactions securely
• IT service providers who support our website and systems
• Professional advisers such as lawyers and accountants
• Government bodies where required by law

We do not sell your personal information to third parties.

We retain your personal information for as long as necessary to:

• Fulfil the purposes for which it was collected
• Comply with legal, accounting, or reporting requirements
• Resolve disputes and enforce our agreements

Typically, we retain customer data for 7 years after your last transaction for tax and legal purposes.

Under UK data protection law, you have the following rights:

• Right of access: Request a copy of your personal data
• Right to rectification: Request correction of inaccurate data
• Right to erasure: Request deletion of your data (subject to legal obligations)
• Right to restrict processing: Request limitation of how we use your data
• Right to data portability: Receive your data in a portable format
• Right to object: Object to processing based on legitimate interests
• Right to withdraw consent: Withdraw consent for marketing at any time

To exercise these rights, please contact us at info@accessflooringshop.co.uk

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your preferences
• Understand how you use our site
• Improve our website functionality
• Deliver relevant advertising

You can manage cookie preferences through your browser settings. For more information, please see our Cookie Policy.

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. This includes:

• SSL encryption for data transmission
• Secure payment processing through PCI-compliant providers
• Regular security assessments
• Access controls and staff training

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Your personal information may be transferred to and processed in countries outside the UK. When this occurs, we ensure appropriate safeguards are in place, such as:

• Standard contractual clauses approved by the UK Information Commissioner
• Adequacy decisions by the UK government
• Other legally approved transfer mechanisms

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

If you have any questions about this Privacy Policy or our data practices, please contact us:

• METALFLOOR® UK LIMITED
• Abacus House 450 Warrington Road,
• Culcheth, Warrington,
• Cheshire, England, WA3 5QX

Email: info@metalfloor.co.uk
Phone: 01704 896061

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe we have not handled your personal information correctly. Visit www.ico.org.uk for more information.