- Terms and Conditions
Terms and Conditions
The Buyer means the person who buys or agrees to buy goods from the seller. The Seller means Metalfloor UK Limited. Conditions means the conditions of sale set out in this document and any other special conditions agreed in writing by the seller. Goods mean any products or services offered for sale by the seller from time to time.
Terms and Conditions
Our general obligations to you under the Consumer Protection (distance selling) regulations 2000 are as follows: Generally you have the right to cancel the contract by giving notice in writing at any time during the “seven day cooling off period” and receive a full refund against your purchase. This period finishes seven working days after you receive the goods. If you wish to cancel the contract after the goods have been dispatched and received by you, you must first notify the Customer Services Manager in writing with your decision to cancel the contract and request a “RETURN TO MANUFACTURER DOCUMENT / NUMBER” against the goods supplied. This number must be quoted on all returned goods so that the goods can be properly identified and the refund can be processed. The buyer will be required to return the goods to the seller before a refund can be processed. Goods returned have to be complete and in the original packaging in a condition suitable for re-sale. Refunds will not be made against product returns which do not meet the requirements of our returns policy. The cost of returning and appropriately insuring the goods until satisfactory receipt by the seller will be Bourne by the buyer.
Goods returned to the seller
The seller reserves the right to make a handling and restocking charge of 25% on goods which are returned if they were ordered in error or are no longer required.
These conditions shall apply to all contracts for the sale of goods by the seller to the buyer to the exclusion of all other terms and conditions including any which the buyer may purport to apply under any purchase order, confirmation of order or similar document. No variation or addition to these conditions shall be effective unless agreed in writing by the seller. Acceptance of delivery shall be deemed conclusive evidence of the buyer’s acceptance of these conditions. Nothing in these conditions shall affect the statutory rights of the consumer.
Acceptance of Order
No order resulting from any quotation, pro-forma invoice, price list or similar document provided by the seller shall be binding unless and until it is accepted by the seller. The seller in its absolute discretion may accept or reject any order whether on account of the product being no longer available or for any other reasons it decides.
The seller warrants that the products supplied at the time of delivery will correspond to the description given by the seller. It is the responsibility of the buyer to check the compatibility and suitability of goods for any particular purpose prior to ordering. The seller reserves the rights to make without notice such minor modifications in specifications, designs, colours or materials as it deem necessary or desirable by experience.
The price shall be that on the seller’s current list price (or if applicable, the price contained in the sellers quotation) The seller reserves the right to revise prices prior to despatch of goods to reflect any direct or indirect increase in costs. If the seller revises the price the buyer will be informed prior to despatch and have the option to cancel the contract. If the buyer cancels the contract due to price revision any monies they have paid will be refunded in full. All prices shown exclude VAT (unless otherwise shown) Vat will be charged at the prevailing rate at the time of despatch. Postage and packing are shown separately and will be added to any purchase made by the buyer.